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Collab Citizen Privacy Policy

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service.


What is personal information?

Personal information is broadly defined and encompasses any information that could be used on its own or in combination with other data to identify, contact, or locate an individual. It is crucial to handle personal information with care and respect the individual's privacy and rights regarding their data.


 We will not use or share your information with anyone except as described in this Privacy Policy. For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request is will be retained by us and used as described in this privacy policy. The app does use third-party services that may collect information used to identify you.


Collab Citizen is committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and disclose information when users register on the Collab Citizen app to link information between the app and the municipal portal for the purpose of enhancing service delivery between citizens and the local municipality.




Why do we process your personal information?

The Collab Citizen Application processes personal information in relation to local municipalities to facilitate a more responsive and efficient delivery of services. By collecting and processing personal information, the application enables specific features for organizations, such as managing service requests, news, broadcasts, contacts, and utility accounts based on spatial referencing.

When users register on the Collab Citizen app, we collect personal information such as name, contact details, address, and any other information necessary for registration and verification purposes. We process your personal information (such as collect, store, use, share and delete), as necessary for verification and delivery of services, this is done in compliance with the laws and regulations including POPI act.

Identity verification: Personal information is processed to verify the identity of citizens using the app to ensure that service requests are legitimate and to maintain the security of the platform.

Service request management: Personal information is used to manage and track service requests made by citizens, allowing for more efficient and responsive municipal service delivery.

Communication and contacts: Personal information enables the app to facilitate communication between citizens and local municipalities, as well as maintain contact details for notifications and updates related to service requests.


Services alerts

Service alerts utilized in the Collab Citizen app serve as a vital conduit for communication between citizens and municipalities. These alerts are designed to provide timely and pertinent information to users regarding the status of their service requests, important announcements, updates on community events, service disruptions, and emergency notifications. By facilitating this communication bridge, the service alerts aim to enhance the interaction and engagement between citizens and local authorities, ensuring that users are well-informed about the progress of their service requests and any relevant municipal updates. It is our commitment to utilize these service alerts responsibly, respecting the privacy and preferences of our users while fostering transparent, effective communication between citizens and municipalities.




Where does Collab Citizen obtain personal information about you and what personal information is processed?

We take user privacy seriously. We only obtain personal information directly from you when you register and create an account on our app. This information may include your name, contact details (such as email address and phone number), and any additional information you choose to provide, such as your address or profile picture. We process this personal information with utmost care and adhere to applicable data protection laws. It is important to note that we do not collect any personal information about you from third parties without your explicit consent. Rest assured that the personal information you provide is used solely for the purpose of enhancing your experience on the Collab Citizen app, enabling effective communication and facilitating service requests between you and the municipality. We never share your personal information with third parties without your consent, unless required to do so by law.


To whom do we disclose your personal information?

Collab Citizen may disclose users' personal information to third-party service providers who assist in app operations, service delivery enhancements, or compliance with legal requirements.

We do not sell, trade, or otherwise transfer users' personal information to outside parties for commercial purposes without explicit consent.

Uploaded information becomes the intellectual property of the Municipality and is utilized by the app to improve service delivery interactions between citizens and the local municipality. This information may be used to analyse trends, identify service gaps, and enhance the overall service delivery process.


Where do we transfer your personal information?

At Collab Citizen, we understand the importance of protecting your personal information. We only transfer your personal information to the municipality responsible for providing services in your area and to our internal technical support team as necessary to enhance your experience with the app. We do not transfer your personal information to any third parties, except for our trusted partners as needed to provide services or technical support for our app. We also abide by all relevant data protection regulations in our handling of personal information. We take the confidentiality and integrity of your personal information very seriously and strive to always safeguard it. You can trust that your personal information remains confidential and secure when using Collab Citizen for your service requests and municipal updates.


How long do we keep your personal information?

we prioritize the protection and privacy of your personal information. We retain your personal information for as long as it is necessary to maintain our relationship with you, to fulfil any agreements made with you, and to comply with legal or regulatory obligations. Once your personal information is no longer needed for these purposes or when we are no longer required by law to retain it, we securely destroy or de-identify the information, whichever occurs later. This ensures that your personal information is only kept for the duration required to serve you effectively while adhering to data protection laws and regulations.


What are your rights in relation to personal information?

Information uploaded by users is seen as the intellectual property of the Municipality remains under the ownership of the Municipality. Users grant the app the right to access and use this information solely for service delivery purposes in collaboration with the local municipality.

As a user, you have certain rights regarding your personal information. These include:

Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal information upon verification of your identity.

Rectification: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you can request that we correct or update it.

Erasure: You have the right to request the deletion or removal of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes it was collected or if you decide to withdraw your consent.


Security and data quality

We may hold your personal information in either electronic or hard copy form. In both cases, we take reasonable and appropriate steps to ensure that the personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.


Unlawful access to your personal information

If you believe that your personal information has been unlawfully accessed or acquired, you may contact us using the contact information above and provide details of the incident so that we can investigate it. We will treat your complaints confidentially (unless otherwise required by law), investigate those complaints and aim to ensure that those complaints are resolved within a reasonable time.


Changes to this Privacy Statement

Collab Citizen reserves the right to update and modify this Privacy Policy as needed. Users will be notified of any changes, and continued use of the app after such modifications constitutes acceptance of the updated policy.


Contact Us:

For any questions or concerns regarding this Privacy Policy or the handling of personal information on the Collab Citizen app, please contact us at - 086 010 4888.

By using the Collab Citizen app and registering with us, you acknowledge and agree to the terms outlined in this Privacy Policy regarding the collection, use, and disclosure of personal information for the purpose of enhancing service delivery between citizens and the local municipality.

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