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Communication Management

Correspondence represents more than 80% of all the documentation in the organisation. These documents may be delivered to the organisation from various sources (e.g. post, facsimiles, e-mail, telephone, web or even sms). Outgoing correspondence may be delivered using a combination of the same methods and technologies. The incoming correspondence may trigger correspondence between the officials (internal correspondence) that eventually results in a response (internal correspondence) to the originator of the correspondence.

In today’s environment it is near impossible to effectively manage the complete life-cycle of these documents. Collaborator is the first intelligent electronic filing cabinet for processing, archiving, finding and distributing critical business correspondence. Collaborator provides a consistent single point of access to all correspondence. Both onsite and remote users can gain access to correspondence that is necessary to do their job via a web browser.

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